“APHSA worked with 42Chat to deploy two AI bots for a couple of our 2020 virtual events to help with repetitive inquiries regarding our virtual events. By deploying these bots, we were able to provide quick answers and directions to our attendees regarding registration, technical items such as what browser to use, how to access the virtual platforms, or other questions. In addition to helping our attendees, we were able to see improved efficiencies for the staff; thus, freeing up their time to work on content and production elements for the events. We were excited to see the engagement from our attendees and will be extending our bot to all of our 2021 events”

Donna Jarvis-Miller

CMP, CEM - Director, Membership and Events