New York University, an established leader in business, law, and the arts, wanted to see if a GradBot could help ensure graduates were organized and that attendees had a wonderful, memorable day.
Answering all the important questions that come with commencement —about the program, where to be and when, what to wear, and more, combined with getting to and navigating Yankee Stadium, makes providing an unforgettable experience for 40,000 people on a very important day a considerable challenge.
For commencement to run smoothly, NYU needed a solution that could get graduates and their families answers to their questions quickly and accurately, while helping keep NYU staff focused on making sure each of the ten-thousand graduates was precisely where they needed to be for the ceremony.
To deliver a superior commencement experience, 42Chat launched GradBot, a Text A.I. Chatbot that answered graduate and attendee questions from over commencement-related topics that users could ask about in more than 4 million ways.
Scheduled and ad-hoc notifications introduced the NYU community to GradBot, encouraging attendees to text NYU2019 to learn more about directions, the program, and much more.
Nearly a third of those attendees that Gradbot connected with made use of the bot. That number is high when you consider how many families attended Commencement (Mom or Dad probably looked up directions and passed them on to grandparents, aunts, uncles, etc.)
The 42Chat live team monitored GradBot’s responses, even updating answers on-the-fly to tackle questions about late entry, extra tickets, and even service animals.