42Chat’s chatbots achieve more engagement than other channels by leveraging the highest engagement channel that exists—SMS—to answer customer questions instantly and accurately, right on the customer’s phone. SMS has three unique advantages over other engagement channels:

1. SMS (texting) is available on every phone

2. Text apps never get deleted

3. Text has a 98%+ read rate

Event apps struggle because they must be downloaded and are almost always deleted after an event. Social media apps are everywhere, but users are fragmented across countless social media channels. Email is available to everyone, but spam filters, inbox clutter, and younger demographics’ disdain for the channel can lead to abysmal read rates. SMS—when paired with high-value support—remains the most reliable way to keep users engaged and drive Successful Engagements.

42Chat chatbots are trained on Curated or your own Custom Responses. For event based organizations, this includes questions about event schedules, logistics, accessibility details, conference badge pickup, exhibitors, sponsors, WiFi, event policies, parking, food, weather, and more. For community-based organizations, this could include questions about login details, membership renewals, member events, member benefits/services and more.

When a 42Chat chatbot does not know an answer, it responds helpfully with a support option. This ensures that the user is left with helpful guidance and never breaks the user’s trust in the brand.

Yes, 42Chat chatbots come pre-trained on the topics and features needed to immediately begin creating Successful Engagements for your event or organization.

42Chat’s Curated AI chatbots on SMS can replace event apps by delivering an Event App Experience through SMS. This allows users quick access to information on the app they already have: SMS.

42Chat has been the main thought leader in the Curated AI space since it launched as a company in 2016, consistently introducing innovations that later become industry standard. 42Chat defined and operationalized the concept of a Correct Response Rate for chatbots, shifting the industry’s focus from “chatbot availability” to whether users actually get the answers they are asking for. This includes a proven approach to launching chatbots around high-value support and capturing unanswered questions so clients can improve support over time. 42Chat also introduced the concepts of Connected SMS Users and Successful Engagements to give organizations a clear, practical framework for understanding how Curated AI over SMS creates measurable business value—at a time when the industry had no shared language to describe this strategy or its outcomes.