Full Time

Customer Success Specialist

Customer Success

42Chat is the premier text based instant engagement partner for businesses, enabling 2-way conversations, improved experiences, and increased productivity for teams. Clients turn to us when they realize they can gain a competitive advantage by being able to reach their customers, and for their customers to reach them, instantly… something email and apps can’t deliver.
The Customer Success Team Member is responsible for supporting our clients as they transition from sales prospects to active users of our products. The Customer Success Team Member will work with the client and the 42Chat team during all stages of the bot implementation process.
At 42Chat, our team members:

The Customer Success Team Member will be responsible for the following:

The Customer Success Team Member Role

The Customer Success Team Member role is a full-time position. We hire talented individuals with initiative and drive and as such, we provide the flexibility you need to be successful at work and at home. While most team members work normal work hours from 8 am to 5 pm, it’s up to you to self-manage your time consistent with the goals and expectations for your role and the need to work with other team members. As a virtual company, you can live anywhere you like, as long as you can get the job done. Occasional evening and weekend work may be required as job duties demand.

Short-term Scorecard

The Customer Success Team Member is tasked with accomplishing the following business objectives during their first two months of employment: