42Chat Product Specific Terms

Valid from September 1, 2026. These Product Specific Terms were last updated on September 1, 2026 and supersede all prior versions published on or before that date.

The 42Chat Product Specific Terms are intended to highlight additional terms regarding the use of our different products. The Product Specific Terms form part of the 42Chat Client Terms of Service (the "CTOS") and are hereby incorporated therein.

If you are using any of the product(s) or service(s) described below, the terms corresponding to those product(s) apply to your use. We periodically update this page by posting a revised copy on the Legal Documents Page at https://www.42chat.com/product-specific-terms and by providing notice as described in the Client Terms of Service (including posting on the Legal Documents Page, display in the Client Portal, and notice to the Client's Notice Contact or Client Admin). Please check back here for current information.

SINGLE USE AND SUBSCRIPTION PRODUCTS

Single use products include ConferenceBots, ExhibitorBots, ConcertBots, FestivalBots, GradBots, MeetingBots, TourneyBots, VirtualEventBots, and other products used to support live or virtual events. Subscription products are provided under annual contracts and include Alumni Subscriptions, Association Subscriptions, Conference Subscriptions, Concert Subscriptions, Festival Subscriptions, Tourney Subscriptions, and other product subscriptions used to provide year round support and engagement for organizations and events.

EventBot Subscriptions include three individual conversation modes: Marketing, Registration, and Event Modes deployed one time per annual 12-month period. Other Subscription products have individual topics that are updated throughout the year. All Subscription products include the ability to send text messages to opted-in users throughout the year.

The following fees are billed and due prior to the Chatbot Subscription Term:

• Chatbot Subscription Fee for the creation, deployment and monitoring of the bot and optional feature packages and personalized messaging setup
• Chatbot User Subscription Fee for the number of authorized Chatbot Users
• Prepaid Per Use Fee for each, or a set number of uses, of a feature or service
• Prepaid Messaging Fee to obtain discounted messaging rates
• Support Fee setup for the optional support services to be provided
• Custom Development Fee for the creation of custom topics, website and tools
• Custom Integration Fee for the integration with non-standard systems

The following fees are invoiced at the completion of the event, each month for subscription products, or at the completion of the Chatbot Subscription Term, as specified in the Order.

• Chatbot User Fee for each additional Chatbot User in excess of the Chatbot User Limit specified in the Order.
• Per Use Fee for each additional use in excess of the included or Prepaid Per Use Fee for a given product or service as defined in the Order.
• Per Messaging Fee in excess of the included or Prepaid Messaging Fee Limit as specified in the Order.
• Support Usage Fee for the hourly or usage quantity as specified in the Order.
• Custom Development, integration, manual data entry, and bot rebuild fees for work not specified in the original Order will be billed at $150 per hour, in thirty minute increments and with a minimum fee of $75.
• Live Date Change Fee for a Client requested and 42Chat approved change in the Live Date billed at 25% of the Subscription Fee.

SECURE DOCUMENT UPLOAD AND STORAGE PRODUCT

Secure Document Upload and Storage Products allow Client Users to securely upload pdf and image files. Upon successful upload, Client Users receive a "Successful Upload" notification with a "Waiting" validation status. Clients with admin credentials can view uploaded files and mark the document either validated or rejected. A rejection explanation must be provided by the reviewer and will be sent to the Client User. 42Chat can schedule pre-event notifications to each user who has uploaded a document with a link to check their upload status. Users can also text "upload" at any time to see their status. 42Chat can send notifications to those who have not uploaded a document.

When a Client User Document includes sensitive personal information as configured by Client for the applicable use case, the data is considered Sensitive Data (as defined in the DPA) and is processed and secured in accordance with Appendix 2 (Security Measures) to the Data Processing Agreement (DPA), available at https://www.42chat.com/dpa, and with the following additional security controls:

• Storage. Files are stored in Amazon s3 and documents are stored in a private Bucket for each bot deployment. When uploading to s3, data is encrypted server side using Amazon's SSE-KMS encryption.
• Access. In the Uploads admin tool, files are previewed via a signed url, this url is provided by our API only and signed by Amazon with an expiring time of less than 24 hrs, after which the expired link is no longer useable.
• Download. Currently there's no download access to the files.
• Decommission. When a Client bot is decommissioned, its s3 Bucket and associated Personal Data in active production systems is deleted within 30 days of decommissioning, subject to retention permitted under DPA Section 4.h.